Help Center

The following FAQ addresses common concerns our clients raised before purchasing the product. If you have any additional questions, please feel free to send them to

Yes. We offer discounted rates considering the number of pieces you wish to purchase. Don't hesitate to get in touch with us to check out what offers are available currently. Additionally, we would like to inquire about the following:
  1. The specific tapestry product(s) you are interested in.
  2. The quantity of each tapestry in my desired order.
  3. The timeframe for the order.
I kindly request that you contact our Sales Department at to provide me with a quotation. Please note that larger orders may result in reduced postage costs.
Follow the below steps to modify the items in your cart,
  1. Please go to your Shopping Cart by clicking the Cart icon in the top right corner of our store page. Then you will see what you have added to the shopping cart.
  2. If you wish to remove an item from the cart, simply click on the CROSS Icon located left corner of your chosen item(in web view) or in the mobile phone view top right corner.
  3. If you wish to change the quantity for any item, simply edit the quantity you wish to buy.
Kindly adhere to the following instructions:
  1. Verify your login credentials.
    • Your login username is the email address used during registration.
  2. In case you have forgotten your password:
    • Visit the Sign In page and select the "Forgot your password?" option.
    • Provide the necessary information related to your registration details.
    • Choose the "Reset your password" option.
  3. Ensure that your web browser accepts cookies.
  4. If the website is currently undergoing system maintenance:
    • Please wait for approximately 30 minutes and try again.
  5. If you cannot access your account, contact our Customer Service Department at
    • Kindly explain the issue you are facing, and we will assign a new password for you.
    • Once you log in with the new password, you can change it according to your preference.
  1. After placing an order, it is advised not to modify your billing or shipping address details.
  2. If you need to make any changes, please get in touch with our Customer Service Department promptly during the order processing stage.
  3. You can reach us at to communicate your request. If the package has not yet been dispatched, we will be able to accommodate the shipping to the new address.
  4. However, once the package has been shipped, it will not be possible to modify the shipping information while the package is in transit.
  1. Once your payment has been successfully processed, we will send a notification email to the provided contact address, which in this case, is
  2. This email will serve as an update regarding your order.
  3. Additionally, you can conveniently log in to your customer account on to check the status of your order whenever you desire.
  4. If the "" site has confirmed the receipt of your payment, the order status will be displayed as "Processing."
Yes. Upon receiving an order and confirming the successful clearance of payment, we will fulfill your request to send the invoice to you via email.
We offer various payment methods including credit cards such as Visa, MasterCard, JCB, American Express, and more
  • Once your package has been shipped, you will receive a notification via Email or SMS, which will include the tracking number.
  • You can utilize this tracking number to monitor the shipping progress and access the shipping details.
  • The delivery duration depends on the selected shipping method and the destination country. Please note that delivery times may vary based on the specific shipping method employed.
  • However, it is important to acknowledge that unforeseen circumstances like war, flood, typhoon, storm, earthquake, severe weather conditions, or other uncontrollable situations may affect the timely delivery of the package.
  • In such cases, the delivery may be postponed. Rest assured. We are committed to resolving any delays that may arise and working towards a positive solution.
For your protection, your order is being processed by UrbanApart's payment verification team, this is a standard procedure to make sure all transactions made on UrbanApart are authorized and your future purchases will be processed in top priority.
  • After placing an order, it is advised not to make changes to the selected shipping method.
  • However, if you need to modify the shipping method, please get in touch with our Customer Service Department at as soon as possible during the order processing stage.
  • We will assess the feasibility of updating the shipping method, provided that you are willing to cover any additional shipping costs that may arise.
  • In the event that you wish to change the shipping address after placing an order, please contact our Customer Service Department at as early as possible during the order processing stage to indicate your request.
  • If the package has not been dispatched yet, we will be able to ship it to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.
  • If ONLY the wrong address can not be delivered, and late to change, the package may be resent, don't hesitate to get in touch with us after that.
Currently, we ship our products only to the USA, Canada, Australia, and the UK only.
Currently, we offer only free shipping. So please don't worry
  • The price of the product does not include the shipping cost. When you order online, the ordering system will provide a shipping quote for your order.
  • However, please note that many of our products currently come with free shipping, making the process convenient for you.
  • If you haven't made a payment for your order yet, there is no need to contact us for cancellation.
  • We only proceed with processing orders once we receive a corresponding payment.
  • If your order has been unpaid for over a week, attempting to "reactivate" it by submitting a payment will not be possible. This is because the prices of individual items, currency conversions, and shipping rates may have changed. In such a scenario, you will need to place a new order using a fresh shopping cart.
  • If you have already paid for an order and would like to cancel it, please get in touch with our Customer Service Department at at the earliest opportunity(within the Order processing stage Only, before the item gets shipped).
  • If you have any doubts or wish to make changes to your order, please reach out to our Customer Service Department and request to put the order on hold while you make your decision. This will temporarily suspend the packaging process to accommodate any modifications.
  • Once the package has been dispatched, canceling or modifying the order is no longer possible.
  • If you intend to cancel an existing order because you want to ADD additional products, there is no need to cancel the entire order. Simply contact our Customer Service Department at, and we will assist you in processing the updated order. Generally, there is no additional fee for this service.
  • Usually, if your order is still in the early stages of processing, you may be able to change or cancel it. You can request a refund or choose to keep the payment as credit for future orders.

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