Defective and Broken Products

Thank you for choosing We greatly value your feedback, and we strive to maintain the highest quality standards for our products. While we carefully inspect items before shipping, there may be instances where issues arise during the shipping process. We apologize for any inconvenience caused and assure you that we are here to assist you in resolving this matter.

If you receive broken or defective products, please follow the steps outlined below:

Contact us immediately at

  1. Providing us with real photos of the damaged product will help expedite the resolution process.

Our priority is to resend you the correct product.

  1. If we are unable to provide a replacement of the same quality, we will offer you a full refund.

Please note that we do not accept returns or provide refunds for products that are undamaged and have been successfully delivered.

To avoid any issues, kindly ensure that you provide the correct shipping address during the order placement process. Once the package is delivered to an incorrect address provided by you, we cannot accept returns or offer refunds. Therefore, we highly recommend double-checking your address after placing an order.

For more detailed information regarding our shipping and delivery policies, please refer to our dedicated shipping policy and delivery policy pages.